Managed IT Support Services
Providing end-to-end management
of IT operations and infrastructure
Array Managed IT Services offers focused solutions in IT support infrastructure and application management for building and managing the full-lifecycle of enterprise IT systems.
In today’s volatile business world, organizations face significant challenges in scaling and managing their global Information Technology infrastructure while effectively reducing costs. Access to best in class tool sets, hardware, software and even niche technology experts are often unattainable due to constricting budgets.
Array Managed Services provides consulting, server hosting, hosted exchange, remote infrastructure monitoring and maintenance, VoIP hosting, backup and disaster recovery, applications management and 24×7 Help Desk services. We design, install and manage servers, workstations, desktops and networks in multi-location environments in New York City and Long Island.
Array Managed Services can assist you in designing, supporting and managing your management information systems and IT infrastructure while at the same time lowering your overall IT costs.
Fixing Issues Before They Happen
Array’s Managed Service Provider, (MSP) expertise, using U.S. based IT professionals, spans across industry verticals in order to provide an unbiased and dynamic approach to managed IT support services. Array thrives as a trusted advisor to its clients, a distinction from being a “repairman.”
We don’t operate in a break/fix IT service environment which is unpredictable and unsustainable. In a break/fix model, breakdowns are incentivized by repetitious, lengthy fixes that increase billable hours. We believe this model is difficult to control and manage and will prevent Array from providing the best service to its clients.
With Array’s Managed Services model, our incentive is to keep our clients’ business up and running with as little disruption as possible. Our business model and our Professional IT Team focus allows us to have parallel business motives, instead of opposing objectives that make it mutually beneficial for both our clients and our organization.
Array’s Comprehensive Managed Services Suite Includes:
IT Professional Services & Consulting
Array is known for its comprehensive list of Information Technology consulting capabilities, including strategic planning, migrations, system integration, IT audit services projects and IT program management. Our IT professionals will assess your IT infrastructure, policies, processes and key IT performance indicators and how they support your overall IT strategy. A good IT strategy is based on a detailed, complete IT assessment. As a managed service provider we understand how to mitigate IT risks while aligning with your budget and goals.
Cloud & Hosting Services
Continuing to support an IT infrastructure is now conceded to be a poor utilization of business resources. Array Managed Services clients have seen a significant reduction in IT related operational and capital expenses. Reacquire your focus on business objectives by outsourcing your Information Technology activities. Array provides Public Cloud, Private Cloud and Hybrid Cloud hosting managed services.
Remote Infrastructure Monitoring & Management (RIMM)
Increase productivity and better leverage your IT staff by letting Array Managed Services deliver an advanced array of IT management tools. Our tools and expert staff get quicker results lowering your overall costs of outages and maintenance. Focus on your business operations rather than the day-to-day management of IT infrastructure. You can’t reach your business goals if you can’t reach your data.
Backup & Disaster Recovery:
Protect against data loss and let us develop a business continuity plan for your organization. We provide backup and data recovery services for almost any configuration and develop Service Level Agreements (SLA’s) based on your specific needs. Contact Us now to find out how we can design an affordable backup and disaster recovery solution using multiple backup methodologies while reducing your overall data storage costs.
Ensure optimal application performance for each of your application tiers web, middleware and databases through Array’s Application Management Service. We support a wide variety of custom, off-the-shelf, and enterprise solutions with Service Level Agreements based on your criteria. Minimize IT spending and reduce your cost of ownership and at the same time improve reliability and performance. Array’s software as a service (SaaS) Virtual Desktop Infrastructure (VDI) solution can meet the demands of your growing business by combining technologies.
24×7 Help Desk / Service Desk
Let us be your single point of contact for all of your Information Technology related issues. Our custom pricing models are a fixed monthly fee. Our Help Desk/Service Desk Technical Professionals understand every minute of downtime has a business impact.
What Our Clients Are Saying
Array made guarantees when we first signed on and they have lived up to all of them. They are an amazing team. They have made many upgrades seamlessly. All of our employees are impressed with them . That in itself is a feat.
Array is simply my one stop shop for all of my companies needs. They offer an array of services. ( get it) I highly recommend them for all of your companies needs. I am now able to focus on MY company and nothing else.
We are very happy with the level of service provided by ArrayMSP. The techs are amazing and are easy to speak with. We are thankful for the quick responses made by the Array team.